Sky/Yahoo email woes

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Sky/Yahoo email woes

Postby Trashcooky » April 9th, 2013, 3:22 pm

It is not often that I rant in anger but anyone reading who uses Sky email will have undoubtedly experienced issues recently with their email accounts. :evil:

Particularly, as today I had to wait whilst my entire email messages history from 2009 from 10 email accounts was downloaded which amounted to over 7,000 emails!

I run 10 Sky based email addresses because I use each for a different purpose which makes a very easy filtering system of what is important and what is simply a membership passport address for instance. Anyway all but my root account has been down for 5 days and this was despite me carrying out all the Sky instructions to the letter prior to the change. Additionally, I also contacted them before the change-date explaining how essential my accounts are to me due to the fact that I am a disabled pensioner and most of my window to the world is through my email accounts, and they assured me the change-over would be seamless. :lol:

Despite over the last 5 days having 3 online chats with Sky help about this, the longest being an hour long and also emailing from my root account to the Sky help desk and the Sky disability help desk over 4 days and not getting any resolve or even response to my non working emails, finally today I sorted things out for myself and I sent the following mail to express my dissatisfaction:

"Dear helpdesk,

Further to my two email below – I have spent the entire day sorting this out for myself.
I have to say that the whole Sky experience is awful and the only reason I remain loyal is because you are the best of a bad bunch.
The email changeover from Sky (which was all working fine) to Yahoo (which has been a complete disaster) has been handled and commissioned totally incompetently.

I can only assume that the reason for all this upheaval in the first place is for either political or financial gain to Sky.

The fact that the Yahoo email is plastered full of adverts and more importantly that the default settings are insecure simply reinforces the market strategy that all Sky customers are simply cash-cows.
The service from Sky when you need to contact them is abysmal and you should be thoroughly ashamed to operate this way.
I doubt that my rant will make any difference or have any affect on anyone as obviously I don’t matter!
If only you understood the trauma and potential loss this changeover fiasco has caused me as a disable pensioner who relies so much on my emails which are my passport to the outside world for medical, financial, and shopping needs you would surely at least apologise.

Sky, Virgin, 02, Talk Talk etc. have all got ridiculously low customer support reputations but Sky really takes the cake with this Yahoo-gate reputational suicide.
I am completely lost for words.

Lastly, I am bewildered to now discover that my calls for help were replied to on an email account that I already told you in my help requests – was not working.
Good job I have the time and technical know how to sort out your mess for you."
If it isn't broken then don't try to fix it!
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Re: Sky/Yahoo email woes

Postby Trashcooky » April 11th, 2013, 7:05 pm

Well, I know some think of me as a grumpy old man but it pays to complain as Sky have compensated me with a years broadband at half price. :D
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Re: Sky/Yahoo email woes

Postby admin » April 12th, 2013, 4:14 pm

Great result!
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